FieldGene is a subscription. Try everything free first — once a plan is paid, the payment isn’t refunded, and you can cancel any time to stop the next renewal.
Every new business gets a 14-day free trial with every feature unlocked — no credit card needed. Please use the trial to make sure FieldGene is right for you before you subscribe. The Free plan also stays free for as long as you like.
All subscription payments — monthly and yearly — are final and non-refundable.
This includes unused time in a billing period, partial months, unused features, switching to a smaller plan, and closing your account before the period ends.
Prices paid during a sale or with a discount are non-refundable in the same way.
Because FieldGene is software you use online, there is nothing to return.
Cancel in the app: Settings → Subscription → Manage billing → Cancel plan. No phone call, no fee.
Your plan keeps working until the end of the period you already paid for. After that you are not charged again and your account moves to the Free plan.
Your customers, jobs, quotes, invoices and settings are kept — nothing is deleted when a plan ends.
Monthly plans renew every month and yearly plans every year, on the date you subscribed, until you cancel.
Sale discounts apply to the first year (yearly) or the first months (monthly). Renewals after that are at the normal price.
Changing plans takes effect right away. Any price difference is worked out by Stripe for the rest of the current period.
If you were charged twice, or charged after you cancelled, because of a mistake on our side, contact us within 30 days of the charge and we will correct it.
When your customers pay your invoices by card, the money goes to your own Stripe account. Refunds to your customers are between you and them, and you make them from your own Stripe account. FieldGene doesn’t hold or refund that money.
Nothing in this policy takes away rights you have under the consumer laws of the country where you live.
Write to us from the contact page or from Support inside the app, and a real person will answer.
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